What is Workforce Management?
Workforce management (WFM) involves the efficient staffing, forecasting, scheduling, and real-time changes in personnel that a company needs. The goal of workforce management is to have the “right number of people, in the right location at the right time, doing the right work”.
With the right technology, processes, and procedures, you can successfully manage your staff for optimum performance and reduce labor costs. However, workforce management is an art as well as a science. It is more than just creating timetables; it is a highly automated procedure that provides you with the necessary information to make educated choices. WFM can be taught and continually built upon to provide consistently excellent outcomes, and there are many reasons why you should study it. Read on to find out more.
“right number of people, in the right location at the right time, doing the right work”.
The Workforce Is Changing
Obviously, the conventional workforce is undergoing significant change right now. The COVID-19 pandemic imposed the need for social distancing, which has hastened the acceptance of remote working. This will likely have a long-lasting impact on workforce organization and management in the coming years.
Over the last several years, the traditional nine-to-five workforce has been gradually replaced by more flexible employment schedules, including remote working. As a result, many workers may work from home, arrive early, or leave late, and essentially establish their own work hours to better fit their personal schedules.
As the workforce evolves, it will become more challenging to manage, especially if you need to manage employees, freelancers, and/or subcontractors. Thus staffing and scheduling are becoming more complicated than ever before. With all these considerations, businesses may consider hiring someone with a graduate certificate in distributed workforce management. [Read more…] about New Careers in Workforce Management